My Feed Stopped Working
This guide is useful if your feed suddenly stopped working without your attention.
Facebook: Application request limit reached
Outdated API methods
Some API methods could be changed or deprecated by a social network.
Do: Update plugin to the latest version and re-authenticate with a social network if necessary.
Feed source has been changed or deleted
If you are streaming, for example, an account which name has been recently changed or account has been deleted, then your feed is obviously broken as well.
Do: Check that your feed’s content is still available on social network’s website.
Feed source is not public anymore
Social networks API allow us to stream only public content. If your feed source privacy settings have been changed to private, there is no way to fetch new content.
Not every social network tells us the reason why the feed or token could stop working. We prepared general suggestions you can try before contacting support.
- Try to enable feed manually on Feeds tab
- Update plugin
- Re-authenticate with social network
- Delete feed and re-add it
Kindly submit a ticket for customer care.